Legal
TetherXM is registered under Hatzelacha Solutions Incorporated, in the Marshall Islands on Trust company complex, Ajeltake Road, Ajeltake Island, MH96960, with registration number: 128812.
Please read the terms and conditions of the website carefully before accepting them.
By clicking the I accept or I approve button during registration, you confirm that you have read and understood the terms and conditions of the website. Once accepted, these terms cannot be challenged. If you have any questions about the terms and conditions, we advise you to consult an expert before accepting them.
Hatzelacha Solutions Incorporated is registered in the Trust company complex, Ajeltake Road, Ajeltake Island, MH96960Trust company complex, Ajeltake Road, Ajeltake Island, MH96960, with registration number 128812.
This Agreement is effective between Hatzelacha Solutions Incorporated (the “Company”) and you (the “Customer” or “You”), who are hereinafter jointly referred to as the “Parties.”
The Company operates an online system that facilitates the execution of transactions related to Financial Contracts, as defined below.
This Agreement applies to the Company's website, including electronic content and/or software available on the site, which provides real-time information on prices of Financial Contracts and international exchange rates. It also covers the execution of Financial Contracts and/or currency trading transactions (the Services), as well as any additional functionality, content or services that the Company may offer in the future.
1. Definitions:
System: An electronic system designed for the negotiation of Financial Contracts online.
Financial Contract or Contract: An agreement to acquire a financial product offered periodically by the Company through the System.
Contract Price: The rates presented by the System, based on indicative rates obtained from various financial sources, which represent the most recent prices in the relevant financial markets.
Markets and/or Assets: The global financial markets and other relevant markets where Financial Contracts and other financial assets are traded.
Business Day: A calendar day that begins at 00:00 and ends at 23:59 GMT.
Transaction: The purchase or sale of a Financial Contract at a predetermined price.
Collateral: The initial amount deposited with the Company, calculated after deducting losses, withdrawals and profits obtained from the Transactions.
Closing: A reverse transaction to terminate an open position (sell a previously purchased financial contract or vice versa) with an amount identical to that of the initial transaction, carried out within the same Business Day.
Trading Manual: The manual that describes the procedures and terms for the execution of Transactions.
2. Membership Eligibility:
The Company Services are available exclusively to individuals or entities that can enter into legally binding contracts under the laws of their country of residence. The Services are not accessible to minors under the age of 18 or who cannot form legally binding contracts under local laws (Minors). The use of the Services by Minors is strictly prohibited. The Company will not be responsible for any unauthorized use of its Services by Minors.
Furthermore, the Services are intended for persons with adequate experience and knowledge of financial matters, allowing them to evaluate the benefits and risks of purchasing Financial Contracts through the site without reliance on the information provided. The Company is not obliged to verify your knowledge and/or experience, nor will it be responsible for any losses arising from a lack of experience. The Company also does not guarantee the accuracy of the information published on the website. It is recommended that you independently verify and confirm all relevant information through reliable sources before making any decision on the website.
The Company Services are available exclusively to individuals or entities that can enter into legally binding contracts under the laws of their country of residence. The Services are not accessible to minors under the age of 18 or who cannot form legally binding contracts under local laws (Minors). The use of the Services by Minors is strictly prohibited. The Company will not be responsible for any unauthorized use of its Services by Minors.
If you do not have the necessary knowledge and/or experience or have not adequately evaluated the information, we advise against using our website or system.
3. Account:
Once you accept this Agreement, the Company will create an account in your name in the System. The account and other associated details will be based on the information provided by you, in accordance with the Company's requirements. It is essential that the information you provide is complete, truthful and accurate. Please note that submitting false information may be considered a serious violation and may result in the immediate suspension or closure of your account.
You agree that, after completing your identification process with the Company, the Company may report you as a beneficiary in the corresponding account maintained by the financial institution where the guarantee funds are deposited, to the extent of your balance registered in the System. The Company may also transfer the identifying data provided by you for this purpose.
By accepting the terms of this Agreement, you authorize the Company to place orders and execute activities in accordance with your instructions or those of your authorized agents, whether written or verbal. This authorization remains in effect until I receive written notice from you requesting otherwise.
Upon opening your account, the Company will provide you with a confidential personal identification code (the Access Code) to operate your account online. You agree to protect this Access Code and waive any claim against the Company for any unauthorized use thereof.
The acquisition of Financial Contracts through the System must comply with the terms and conditions in force on the website. The Company reserves the right to modify, change or cancel any part of these terms and conditions, effective from the date of their posting on the site. The acquisition of a Financial Contract will be considered complete when the Contract is personalized, the premium (or corresponding payment) has been calculated and the payment has been verified.
1. Bonus Policy:
Hatzelacha Solutions Incorporated offers various reward features for both new and existing customers, including bonuses and trading credits. Bonuses are part of Hatzelacha Solutions Incorporated promotional programs, which are subject to specific terms and conditions and may change without notice.
The bonus amount is not withdrawn until the end of the specified period. The length of this period may vary depending on the asset; see TetherXM.com for details. To withdraw the bonus, you must have executed a turnover equal to 40 times the combined value of your initial deposit and the bonus. For example, if you deposited $1,000 and received a bonus of $250, you must reach a total turnover of $50,000 before you can withdraw the bonus.
If fraud, manipulation or misleading activities related to the bonus are detected, the account will be suspended and any accumulated profits or losses will be void.
Acceptance of bonuses is optional. When making your initial deposit, you can decline a bonus. If you accidentally accept a bonus, you must report it to the customer support team within 5 business days so that it can be removed from your account. You must not have made more than 2 trades since acceptance for the bonus to be removed.
2. Company Guarantees and Responsibilities:
The Company warrants that it has the necessary skills and experience to provide the Services. You will not act as your agent, trustee or broker. The Company does not provide financial advice and assumes no responsibility for the accuracy of the information on the site. The responsibility for researching and making financial decisions rests solely with you.
Your maximum loss is limited to the amount of collateral paid and/or any sum in your account used to purchase Financial Contracts. The Company does not operate a market between clients and each Financial Contract is an individual agreement between you and the Company.
3. Account Management Rights:
The Company may suspend the operation of the site or parts of it under certain conditions, such as political, economic or technical events, or if it suspects misuse of the System. In these cases, the Company has the right to close open contracts at prices it considers fair without assuming liability for related claims.
4. User Responsibilities:
You guarantee that all information provided is true and that you are of legal age and have the necessary financial knowledge. You are responsible for ensuring that use of the Website is legal in your country of residence and that any funds deposited are of legal origin. You agree that the Company is not responsible for technical failures or errors in equipment or software not provided by the Company. You should also protect your computer and data from possible threats.
In the event of your failure to comply with the terms of the Agreement, you shall indemnify the Company for any costs or losses incurred. The Company will not be responsible for damages resulting from problems with your equipment or Internet connection.
5. Use of the System and Cancellation of Positions:
Cancellation of Positions: The cancellation function allows the client to cancel a position within a few seconds after execution. If more than 20% of executed options are canceled in a trading period, it will be considered abuse. The platform may cancel abusive positions or suspend the client's account.
Access to the Site: The Company does not guarantee continuous access to the site or that it is error-free. It is not responsible for failures in information systems that prevent the execution of orders.
6. Prevention of Money Laundering:
Money Laundering Policies: The Company has procedures to prevent money laundering, including:
- Complete identity details on the account opening form.
- Profits are paid only to the account holder.
- The Company may require proof of identity and may suspend the account until proof is provided.
7. Guarantee and Collateral:
Initial Deposit: To use the system, you must transfer money to an account designated as collateral for transactions. The Company controls all rights to the collateral until its withdrawal.
Balance and Profits: Profits are added to your account as additional collateral, and losses are deducted. The balance does not accrue interest.
8. Deposits and Withdrawals:
Withdrawals: Warranty withdrawals must be requested in writing with at least seven business days' notice.
Additional Deposits: You may add funds to your account at any time, and these funds will be subject to the terms of the agreement.
9. Authorized Persons:
Authorization: You may inform the Company of persons authorized to act on your behalf by written notification. This authorization may be revoked in writing.
Liability: Orders from authorized representatives are binding on you and the Company.
10. Conversation Recording and Record Keeping:
Recording: The Company may record telephone conversations and maintain records of orders and transactions. These records are the exclusive property of the Company.
Costs: If you require copies of records or documents, you must cover the costs according to the Company's price list.
11. Risks and Responsibility:
Responsibility: All transactions are at the customer's risk and expense. The Company will not be responsible for losses in excess of the guarantee.
Closing Transactions: The Company may close any transaction without prior notice if your portfolio has zero or negative value.
12. Information:
Request Reports: You may request reports of all your transactions and the current amount of your collateral from the Company or an authorized party on your behalf.
13. Transactions and Procedures:
Transaction Execution: All transactions are executed according to the Trading Manual. The acceptance of a transaction and the deposit of the guarantee are sufficient to consider it valid.
Customary Practices: The Company follows common practices in international financial markets for the execution of financial contracts.
14. Stoppage of Operations and Inaccurate Quotes:
Disruptions: The Company may stop or suspend operations without prior notice due to circumstances beyond its control. In such cases, you can close open positions at fair market value.
Quote Errors: The Company reserves the right to cancel transactions executed at incorrect prices due to system or human error upon written notice.
15. Settlements and Payments:
Settlements: No funds will be transferred between parties other than settlement of losses and payments of accumulated profits. Losses are deducted from the collateral and profits are paid to your account.
16. Withdrawal Instructions:
Withdrawal Process: To withdraw funds, you must complete and return the “Funds Release Request” form. If the withdrawal amount exceeds €10,000, certified identification documents may be required.
Processing Time: Withdrawals may take up to 5 business days after approval, with possible additional delays due to fraud checks by banks.
17. Intellectual Property:
Property Rights: The website, software and documentation are protected by copyright, trademarks and other intellectual property rights. You may not copy, distribute or modify the content without prior consent.
License to Use: The license to use may be terminated if you do not comply with the terms of the agreement.
18. Use Restrictions:
Use of the Software: You may not reverse engineer, decompile, or create derivative works of the software. You can transfer the software between computers, but you can only use it on one computer at a time.
19. Hyperlinks:
External Links: Links to third-party sites do not imply endorsement or affiliation with those sites. The Company is not responsible for any loss or damage arising from the use of these sites.
20. Agreement Update:
Modifications: The Company may update the terms of the agreement. The most recent version will be available on the Company's website and will be binding.
21. Confidentiality:
Protection of Information: You must maintain the confidentiality of the software and the information provided, and communicate the terms of the agreement to persons who access the software.
22. Limited Warranty:
Low Risk Use: The website and software are provided as is, without warranties of merchantability or fitness. The Company does not warrant that the software is free of errors or defects.
23. Limitation of Liability:
Damages: The Company will not be liable for incidental or consequential damages related to the use of the software. Total liability is limited to the amount paid for the use of the software.
24. Privacy Statement:
Data Privacy: The Company protects personal information and will not sell or rent it without consent. By accepting the agreement, you agree to receive promotional material.
25. Termination of Agreement:
Termination: You may terminate the agreement with 5 business days' notice. The Company may terminate the agreement at any time. Upon termination, you must close all open positions and will not be able to make new transactions.
26. Miscellaneous:
This Agreement represents the entire agreement between the parties and supersedes any prior agreements, whether written or oral. In the case of multiple entities or individuals, all are jointly and severally linked.
No rights are created for third parties who are not signatories to the Agreement.
You may not transfer the Agreement or your rights or obligations to third parties.
The Company may send notices by postal mail, telex, courier, email or fax.
Notices sent by you to the Company must be made by certified mail or courier and will be effective upon actual receipt.
The information on the website is provided as general market commentary and does not constitute investment advice.
The Company accepts no liability for any loss or damage arising from the use of or reliance on the information provided on the site.
Use of the website and services is at your own risk.
No guarantees of performance, results or return on investment are made. Past performance does not guarantee future results.
You accept full responsibility for your investigations, decisions and actions when using the website and the services offered.
27. Refund Terms and Conditions:
Payment is debited from your credit card immediately upon opening an account with the Company.
If you are not satisfied with the platform, you can request a refund of the remaining balance, following the terms and conditions of the refund and the bonus if you have received one.
Upon requesting a refund, all logins and memberships will be deactivated.
Approval or rejection of your refund request is at the discretion of the Company. Please allow up to 5 business days for the customer support team to address your request.
Refunds will be issued to the original payment method used for the transaction.
1. Company Responsibilities
1.1. At Hatzelacha Solutions Incorporated (referred to as the Company), safeguarding the privacy and confidentiality of our Clients' personal information, both current and prospective, as well as other site visitors, is of utmost importance to us. We are dedicated to ensuring the security and privacy of all information provided by the Client. This Privacy Policy outlines how the Company collects, uses, and safeguards the Client's personal information. This Policy does not require you to provide any additional information beyond what you have already shared with the company if you are our client, except in cases where authorized representatives of the company make changes to the service.
2. Client's Personal Data
2.1. In order to create an account, the Company will require specific information (Personal Data) about the Client. This information will enable us to better understand your requirements and assist us in offering you products and services that are most suitable and convenient for you. Additionally, this data will be utilized to enhance the quality of advisory services provided to our Clients on various matters.
3. Personal Data Provided by the Client
3.1. Information furnished on applications and other forms provided by the Company, such as name, address, date of birth, passport details, occupation, and personal mobile phone number.
3.2. Financial details including income, assets, and investment experience.
3.3. Documentation submitted for identity verification, such as passport, utility bills, bank statements, or company registration information.
3.4. Payment-related documents: wire transfer instructions, bank statements, copies of bank cards, etc.
4. Utilization of Personal Data
4.1. The Company may utilize a Client's Personal Data for the following purposes:
a) Verification of the Client's identity;
b) Processing of trading and non-trading operations;
c) Implementation of the company's anti-money laundering policy;
d) Notification of the Client about Company products or services that may be of interest;
e) Provision of other services relevant to the Client's business relationship with the Company;
f) Maintenance of an accurate database of the Client's account information;
g) Analysis of statistical data to offer Clients the most suitable products and services.
5. Cookies
5.1. Cookies are small text files sent by a web server and stored on a visitor's browser, which are later read by the server upon the visitor's return to the site. Cookies store information such as encrypted passwords, usernames, shopping cart contents, and preferences, allowing visitors to revisit sites without repeatedly entering the same information. Cookies do not reveal the personal identity of site visitors.
6. Third-Party Involvement
6.1. The Company may share the Client's Personal Data with related or affiliated entities, auditors, agents (including payment agents), banks, or other authorized organizations or individuals (Authorized Persons) solely for the purpose of processing the Client's trading and non-trading instructions. The Company ensures that all Authorized Persons adhere to the provisions of this Policy and take necessary measures to safeguard the Client's Personal Data. Personal Data may be disclosed to third parties who are not partners, agents, or affiliates of the Company only upon request by legal or administrative authorities.
7. Information Usage
7.1. By registering an account with the Company, you consent to the use and processing of your personal details, including collection, recording, classification, aggregation, storage (updating, modification), retrieval, use, transmission (distribution, provision of access), anonymization, blocking, deletion, and destruction of any information related directly or indirectly to you, your trade transactions, and payments, in accordance with this Privacy Policy.
8. Security Measures
8.1. The Company takes the security of confidential information seriously and implements all necessary measures to protect such data, including adhering to stringent standards for internal use of confidential information and employing advanced data storage technologies.
8.2. The Company utilizes the Transport Layer Security (TLS) cryptographic protocol version 1.2 for safeguarding Customer information.
8.3. When making a payment via a credit card, you will fill out a form on the processing center's website. To prevent the misuse of this data, it is transmitted to the Company in a truncated form (PSI/DSS standard) via a secure connection (refer to 8.2). The Company does not retain complete information about customers' bank cards.
9. Contact Information
9.1. For any inquiries regarding this Policy, please feel free to contact us at:
Email: [email protected]
Hatzelacha Solutions Incorporated
At Hatzelacha Solutions Incorporated (referred to as the Company), we aim to ensure every Client is satisfied with our services. To avoid misunderstandings, we've established this Refund Policy, which is part of our Client Agreements.
1. No Refunds or Chargebacks: By creating an account on our website, you agree not to request refunds or chargebacks from your bank or card provider while using our services. Attempting to do so may be considered a breach of our Client Agreements.
2. Frozen Funds: If we receive a refund or chargeback request, we may freeze your account balance for the amount in question until the issue is resolved. You will be responsible for any fees related to reversed payments or chargebacks.
3. Discretionary Refunds: We may refund payments at our discretion with one day’s notice. Refunds will be made to the original payment method.
4. Bank Transfers: If you used a bank transfer to deposit funds and there are changes to the payment details or if a third party made the transfer, we may reject it and return the funds to the original bank account. You will be responsible for any costs associated with returning these funds.
5. Third-Party Card Payments: If a payment to your account comes from a third-party credit/debit card, we will refund that card. Any associated costs will be your responsibility or that of the third party.
6. Anti-Money Laundering Compliance: If we suspect that your funds or activities violate our Anti-Money Laundering Policy or any terms of our Client Agreement, we reserve the right to block your account, freeze funds, or cancel transactions. You will be liable for any losses or damages incurred by the Company as a result.
7. Suspicious Activities: If we determine that your activities are suspicious, inappropriate, or contrary to the intended use of our services, we may act according to this policy and issue refunds without prior notice. You will be responsible for any associated losses or expenses.
8. No Refunds for Losses: We do not provide refunds for any losses you may incur.
9. Requesting a Refund: If your account has not been active (i.e., no trading or transactions) for more than 14 days, you may request a refund. We will process the refund using the original payment method within a reasonable timeframe. Refunds will only be issued to the account holder who made the deposit, and any associated costs will be your responsibility. Other requests will be treated as withdrawals.
10. Fraudulent Activities: If we detect abuse or fraud, we reserve the right to deny your refund request.
11. Submitting a Refund Request: To request a refund, please email [email protected] with the following details:
1) Full Name
2) Account Number
3) Country of Residence
4) Currency Used
5) Amount Requested
6) Payment Method
12. Policy Summary: This Refund Policy outlines that we generally do not offer refunds unless specified under the conditions above.
13. Policy Updates: We may update this Refund Policy at our discretion without prior notice.
14. Thank you for your understanding. If you have any questions, feel free to reach out.
1. Introduction
1.1 At Hatzelacha Solutions Incorporated, we are committed to the highest ethical standards, including complying with all laws and regulations designed to prevent money laundering and terrorist financing.
1.2 This Anti-Money Laundering (AML) Policy has been created to minimize the risk of engaging in money laundering and terrorist financing activities in the course of our operations.
1.3 If you have questions about this policy, please contact the Ethics and Compliance team or the Legal Department at [email protected].
2. Policy Statement
2.1 Hatzelacha Solutions Incorporated will only do business with customers who are engaged in legitimate business activities and whose funds come from legal sources.
2.2 This policy is designed to help employees, contractors and third parties identify potential violations of AML laws and make decisions aligned with our corporate position.
3. Board Support
3.1 The Board of Directors supports the implementation of this policy and will not hold management responsible for loss of business resulting from its compliance. Employees or contractors who report violations of this policy in good faith will not suffer retaliation or negative consequences in their employment or contract.
4. Application of the Policy
4.1 This policy applies to all Hatzelacha Solutions Incorporated operations worldwide, including all legal entities and employees, directors, officers, contractors and third parties acting on behalf of the company.
5. Risks
5.1 Violations of AML laws can result in severe civil and criminal penalties, such as significant fines, imprisonment, extradition, blacklisting, revocation of licenses and the disqualification of directors.
5.2 Additionally, violations may damage our reputation and business relationships, limit our ability to do business, and result in increased costs for internal investigations and legal defenses.
6. Definition of Money Laundering and Terrorist Financing
6.1 Money laundering refers to the conversion of illegally obtained money or assets into clean funds, with no obvious connection to criminal activities. This also includes money used to finance terrorism, regardless of its origin.
6.2 The following activities are considered money laundering and are prohibited:
- Conversion or transfer of assets knowing or suspecting that they come from criminal activities to hide their origin.
- Carrying out financial transactions with criminal property.
- Concealment or disguise of the nature, origin, location, disposition or control of criminal assets.
- Acquisition or use of criminal assets.
- Promotion of illicit activities.
- Participation, association, attempt or facilitation of the actions mentioned above.
6.3 Any person, including company employees, may be breaking the law if they know or suspect the existence of criminal property and engage in related matters without reporting their concerns.
6.4 Property may be considered criminal if it comes from any illegal conduct, regardless of whether the activity took place locally or abroad.
6.5 Terrorist financing may involve attempts to conceal the origin or use of funds intended for criminal activities, without necessarily requiring that the funds come from criminal conduct.
7. Warning Signs
7.1 If you suspect that criminal activity may have occurred, consider whether there is a risk of money laundering or terrorist financing.
7.2 Examples of warning signs include:
- Insufficient or false information provided by a client.
- Unusual or unusual payment methods.
- Receipts for multiple negotiable instruments for a single invoice.
- Requests to pay in cash.
- Advance repayments of loans from unrelated third parties.
- Transactions incompatible with the client's trade.
- Payments to or from high-risk countries or tax havens.
- Business documentation from high-risk jurisdictions.
- Overpayments followed by requests to reimburse third parties.
- Inability to identify the effective beneficiary.
- Complex commercial structures without clear purpose.
8. Compliance Controls
8.1 Senior management is responsible for fostering a culture of compliance and ensuring effective controls to prevent, detect and respond to money laundering and terrorist financing, and for communicating the consequences of non-compliance to employees.
9. Employee Responsibility
9.1 You must read and follow this policy, identify red flags in your business activities and report any concerns to Ethics and Compliance or the Legal Department, without taking action before receiving guidance.
10. Due Diligence and Record Keeping
10.1 We must carry out due diligence at the start of any business relationship and, where necessary, when identifying red flags about our clients. This ensures that our business relationships do not involve legal barriers.
10.2 Suspected cases should be referred to Ethics and Compliance or the Legal Department for advice on appropriate tools and processes.
10.3 You should carefully consider the results of the assessment in consultation with Ethics and Compliance or the Legal Department before deciding to do business with a third party.
10.4 Financial managers should periodically review client activities for possible signs of money laundering or terrorist financing.
10.5 Maintaining detailed records is crucial to any investigation. You must retain evidence of the due diligence and ongoing monitoring carried out.
11. Non-compliance
11.1 Employees or contractors who violate this policy may face appropriate disciplinary action, in addition to possible legal sanctions.
11.2 Internal Audit will conduct periodic reviews to ensure compliance with AML laws.
12. Updates and Review
12.1 This policy may be updated from time to time, and the updated version will be available on the company intranet. It is your responsibility to stay informed of any changes to the policy.
Know Your Customer (KYC) policies are essential globally, especially in banks and financial institutions, to prevent identity theft, money laundering, financial fraud and terrorist activities.
Account Activation and Verification
By opening an account with Hatzelacha Solutions Incorporated and depositing funds, the account will be activated immediately. However, full account verification will only be completed after you receive a welcome email from us, asking you to submit documents for verification.
To ensure that there are no illegal activities associated with your account, you will need to follow the verification steps requested by our compliance team. Below are the necessary documents:
1. Identity Proof
- Only official government-issued identification (ID/passport) is accepted.
- The scan must be in color, valid for at least 12 months, and must show the entire document with no corners missing. Make sure all details are clearly visible.
2. Proof of Address
- Submit a utility bill from the last 3 months that is in the name of the account holder, clearly showing the address, name and date.
- If the receipt is not in the name of the owner, it may be necessary to provide additional documents to justify the relationship (for example, if a family member is the owner of the receipt).
- Mobile phone bills are not accepted. Only official receipts such as electricity, gas, rent (a rental agreement can be requested) and bank statements are accepted.
3. Deposit Statement
- For each deposit made, you will need to sign a declaration form. If the deposit is made by credit card, you will also need to scan the card on both sides, ensuring that the cardholder's name, expiration date, last 4 digits and CVV are visible.
4. Origin of Funds
- In some cases, and following a compliance review, you may be asked to explain the origin of the funds. In such situations, additional evidence may be required, such as bank statements or loan contracts.
Sending Documents
You can send the documents by email or upload them directly to our website. If you have problems sending or uploading documents, our agents are available to help you.
We appreciate your cooperation in this process to ensure the integrity and security of our operations.